Updated frequently asked questions
Key Answers About The Transfer And Use Of Betn1 In Italy
In this section we answer the most common questions about Betn1 regarding the migration of accounts to Marathonbet.it and the current status of the service in Italy, including aspects related to customer support, bonuses and account access. The information is based on official sources to ensure reliability and clarity. Find out how to keep playing and what changes to expect during this transition.
How can I contact Betn1 support?
The official page regarding Betn1's migration does not offer a general support channel such as chat or a phone number. However, an email address is available, [email protected], to which you can send specific requests regarding your Betn1 account history prior to the migration. To proceed, you need to provide your user code and tax code for authentication. For all other needs, including management of the transferred account, it is recommended to contact Marathonbet.it, as Betn1 no longer handles such requests.
Where has my Betn1 account been transferred to?
The Betn1 gaming account has been fully transferred to Marathonbet.it, including balance and user data, with no loss. For the first login on Marathonbet.it you must use your Betn1 username and, as the initial password, your tax code in uppercase without spaces. You will then be asked to set a new, personalised password. If you were already a Marathonbet customer, you use the credentials already in use; the account will also show the balance and any winnings coming from Betn1.
Does Betn1 still have an active promo code in 2026?
There is no official information confirming the presence of an active Betn1 promo code in 2026. Since Betn1 accounts have been migrated to Marathonbet.it, a new registration is not needed, just logging in with the same credentials. Any promo code found on third-party sources may not be valid or applicable to Italian users; it is therefore recommended to refer only to the offers visible and active on the Marathonbet account.
Is Betn1 still operating in 2026?
In 2026, Betn1 is no longer operating as an independent site for players in Italy. All historical accounts have been transferred to Marathonbet.it, which is authorised to operate in Italy under a recognised ADM concession (concession GAD 15455). To keep playing, users must log in to Marathonbet.it with the credentials provided. The absence of Betn1 from the ADM's list of active licensees confirms the direct cessation of the service in Italy.
What happened to Betn1.it?
The Betn1.it site has been replaced in Italy by Marathonbet.it, following the transfer of accounts and data. Betn1's balance, data and winnings not yet settled have been moved to Marathonbet.it. To view the history of previous activity, you can send a request to [email protected] providing your user code and tax code. Marathonbet.it is an ADM-authorised licensee for remote gambling in Italy, which now ensures continuity of service for former Betn1 customers.
Is new identity verification (KYC) required on Marathonbet.it?
As an authorised ADM concessionaire, Marathonbet.it follows the standard identity verification (KYC) procedures required of regulated operators in Italy, generally needed before a withdrawal is authorised or once certain deposit thresholds are reached. To find the exact requirements that apply to an account migrated from Betn1, players should check the account section directly on Marathonbet.it.
What happens to deposit limits or self-exclusion set on Betn1?
There is no official communication detailing exactly how responsible-gambling settings (deposit limits, self-exclusion, voluntary breaks) are carried over from a Betn1 account to the new Marathonbet.it account. Players who had activated such tools should check directly in their Marathonbet.it account settings that their preferences are still applied, and contact support if in doubt, since continuity of these measures matters for responsible gambling.
